Water heater repair and replacement

My hot water heater fizzled on me Saturday and I called this morning. Christina said Alex could come out today, which was great. She checked out what was wrong and said she could replace it today. Which she did. I was impressed how she got the work done. And I got hot water! Yay! I will Definitely use them in the future, and I will refer them to friends and family. Great to support a local woman owned an operated business.

Alex and the team at Northwest Plumbing are outstanding. We had an emergency with a significant leak on our side of the city water main, discovered first thing the morning by city crews. I reached out to Northwest via their web interface, and Alex and her office team both called back within an hour and a half. She had availability (thankfully!) in the afternoon, and we were fully fixed and back up before 3 PM - amazing. The project also came in squarely within her estimate range at a very fair price, especially for short-notice work. The little things also really mattered - they send text updates when they are en route, when the service is active and complete, and also sent pictures with the invoice via email of the repair before and after the work. It was refreshing to have all of this customer-facing communication. Overall the customer service experience on top of the actual high-quality plumbing service was fantastic. The fact that they are local and woman-owned is also a great bonus.

A major leak at my commercial building. These ladies got me right into the schedule and took care of it all. From my first call to completion it was less than 5 hours. Communication was so great. I knew when they were coming, received a call about the task at hand and what the cost would be then the work was done. The day could have gone completely different for me and my tenant but it all went so smooth. I will continue to support this small Humboldt County women owned business.